8 February.

Issued by the General Office of the Ministry of Transport

Transport One Card Operation Service

quality Management approach (pilot)》。

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Quality of Service in Transport One Card Operations

Management approach (pilot)

chapter i. general rules

Article 1 In order to promote the healthy and orderly development of the transportation card industry, accelerate the interconnection and interoperability, and facilitate the people's travel, these measures are formulated in accordance with the Guidance Opinions of the State Council on the Priority Development of Public Transport in Cities (Guo Fa [2012] No. 64) and the Guidance Opinions of the Ministry of Transport on Promoting the Healthy Development of the Transportation Card and Accelerating the Interconnection (Jiaoyun Fa [2015] No. 65).

Article 2 Organizations carrying out traffic card operation and service activities in the field of transportation and the production of traffic card products shall comply with these Measures.

The transport card referred to in these measures refers to physical or virtual transport cards, QR codes and other specific information carriers or media used mainly in the field of transportation for payment or clearing; transport card products include physical cards, mobile carriers or media, virtual media, and machine terminals, commercial cryptographic equipment and various information processing systems used for payment acceptance.

Article 3 To carry out traffic card service activities and traffic card product-related business, shall follow the principles of convenience, benefit and welfare of the people, comply with the law, honest and trustworthy operation, and realize interconnection and sharing.

Article 4 The scope of application of the transport card mainly includes urban public trams, urban rail transport, taxi, urban (suburban) railway passenger transport, road passenger transport, waterway passenger transport and other transport services.

Article 5 The traffic card operating agencies include traffic card issuing agencies, acquiring agencies, data exchange agencies, agencies, etc.

(a) The transport card issuing institution referred to in these measures is the institution that carries out the transport card issuing business in accordance with the relevant technical standards of the transport industry.

(b) The transport card acquirer referred to in these measures refers to an organization that provides transport card business acceptance services in accordance with the relevant technical standards of the transport industry.

(c) The traffic card data exchange institution referred to in these measures is an institution engaged in the exchange of traffic card transaction data, settlement management and information services within a certain region. The National Transportation Card Data Exchange Center (hereinafter referred to as the National Transportation Card Data Center) undertakes data exchange, settlement management and information services among various transportation card operators nationwide, and reports national transportation card data to the Ministry of Transport.

(d) The transport card agency referred to in these measures is an enterprise unit or individual business enterprise entrusted by the transport card issuer or acquirer to carry out the business of recharging, selling or acquiring the transport card on behalf of the transport card.

Article 6 The transport card operators and transport enterprises shall, in accordance with the relevant technical standards of the transport industry, carry out various business activities in compliance with the law and protect the legitimate rights and interests of the transport card holders (hereinafter referred to as cardholders).

Article 7 The traffic card product manufacturers shall, in accordance with the relevant technical standards, carry out the production of traffic card products to ensure the quality of their products.

Chapter II. Division of responsibilities

Article 8 The Ministry of Transport shall be responsible for promoting the interconnection and interoperability of the national transport card, formulating management policies and technical standards related to the transport card and supervising their implementation, and organizing data exchange services and other work.

The China Communications Information Centre is responsible for implementing the interconnection of the national transport card, establishing a national data centre in accordance with market-based principles, building and operating the national transport card data exchange and settlement system, carrying out related technical support and promoting applications, and taking the lead in initiating the establishment of relevant social groups.

Article 9 Transport authorities at all levels shall, under the unified leadership of the local people's government, carry out the management of the quality of transport card operation services, be responsible for the organization and implementation of relevant policies and technical standards within their jurisdictions, as well as the daily supervision of transport card service activities and related businesses, and promote the interconnection of transport cards.

Article 10 The transport card operators, transport enterprises and other relevant institutions engaged in payment business in the transport sector shall, in accordance with the requirements of the deployment of national transport card interconnection, improve the level of services for the benefit of the people and carry out relevant business in a safe and high-quality manner.

Article 11 Traffic card operators and transport enterprises shall carry out traffic card issuance, acceptance, customer service and data exchange in accordance with the relevant requirements, and connect their business systems to the national card data centre.

Article 12 The traffic card issuer and acquirer shall prudently select the agency and reasonably determine the business scope and scale of the agency.

Transportation One Card agencies shall conduct agency business in accordance with the relevant technical standards of the transportation industry. Without the authorization of the Transport One Card issuer and acquirer, the agency shall not delegate the agency business to other agencies or individuals.

Article 13 The relevant social groups in the field of transportation card shall actively publicize relevant laws, administrative regulations and management policies, guide transportation card operators and transport enterprises to operate in good faith and in a standardized manner, and promote industry self-discipline.

Chapter III. Issuance

Article 14 The traffic card in principle adopts a non-physical name system, no name registration and no loss of registration.

Article 15 The issuing institution of the traffic card shall establish a perfect management mechanism for issuing the card and provide various types of traffic card services for the cardholders, taking into account the actual local situation.

Article 16 The issuer of the traffic card shall inform the cardholder in advance of the issuance price and issuance method of the traffic card. The method of distribution shall be determined by the local people's government.

Article 17 The issuer of the traffic card may set the validity period of the traffic card according to the local actual situation and announce it to the society.

If the traffic card exceeds the validity period and there is still a fund balance, the traffic card issuer should provide extensions, activation and other services to ensure that the cardholder continues to use the card.

Article 18 For a one-time recharge of the traffic card amounting to more than 1,000 yuan, the traffic card issuer shall register the information of the valid identity document of the purchaser and keep a copy or photocopy of it.

Article 19 The transport card used for interconnection shall use the "Transport United" logo in accordance with the standards for the use of the transport industry's transport card logo and adopt the nationally unified registration identification code (IIN) of the card issuer.

Article 20 The issuer of the traffic card shall not sell the traffic card in other places, and the issuance and return of the traffic card shall be handled at the service outlets and agencies in the place where the card is issued.

Article 21 The issuer of the traffic card may jointly issue the traffic card with other institutions.

Article 22 Traffic One Card issuers and data exchange institutions may establish Traffic One Card accounts in their business systems, but Traffic One Card accounts shall not have an overdraft function.

Article 23 The issuer of the transportation card shall combine the needs of interconnection work and improve the corresponding recharge system, and may use cash, bank transfer, mobile payment and the Internet to carry out recharge business.

If the Internet top-up business is carried out, it shall be carried out through a real-name network payment account opened with this card issuer or an authorized agent of this card issuer for the convenience of the cardholder.

Article 24 The issuer of the traffic card shall charge the corresponding amount to the cardholder's traffic card in accordance with the actual recharge amount. Where the card issuer is involved in providing its own preferential subsidy, the card issuer will determine this.

Article 25 The issuer of the traffic card shall handle the recharge for the cardholder through its business system network or service outlets or agencies.

Article 26 The National One Card Data Center shall be responsible for organizing the establishment of a national transport one-card interoperable off-site recharge system. Encourage Transport One Card issuers to participate in the development of Transport One Card recharge business in different places.

Article 27 The pre-deposited funds generated by cardholders' top-ups are mainly used to meet the clearing and payment, card redemption and account settlement of the cardholders as well as the transport card operators and transport enterprises. The transport card operator shall ensure the security of the pre-deposited funds generated by the cardholder's top-up.

Chapter IV. Use

Article 28 The Transport One Card shall not be used or disguised for cash withdrawal.

Article 29 If an incomplete transaction is generated while using the Traffic One Card, it must be processed before it can continue to be used.

(a) Incomplete transactions arising from the place of issue of the Transport One Card (hereinafter referred to as the place of issue) shall be processed first at the place of issue.

(ii) Incomplete transactions arising off-site shall be processed first at the place of transaction. If processing is unsuccessful, the card should be returned to the place of issuance for processing.

The specific amount of retroactive fare deduction and related procedures will be determined jointly by the National One Card Data Center and the Transport One Card operator.

Article 30 In the process of using the Traffic One Card, the relevant regulations of the place of transaction shall be observed; the overdraft function is not supported in the process of using it off-site.

Article 31 The traffic card shall enjoy the relevant local preferential policies when used in non-issuing places. The specific manner of preference, the amount of preference and the scope of application shall be studied and determined by the local people's government.

Article 32 Problems arising from the use of the traffic card in a foreign place shall be handled first by the local traffic card acquirer. Problems that cannot be handled by the local Transport One card acquirer should be forwarded to the Transport One card issuer for processing. Issues that give rise to disputes may be referred to the National One Card Data Centre for coordination.

Article 33 If the issuer of the traffic card terminates the traffic card business, it shall refund the balance of the traffic card issued to the cardholder. Where a deposit model is used for issuance, the deposit should also be returned to the cardholder.

Article 34 The transfer of funds for the redemption of the balance of the Traffic One Card may be made by bank transfer, cash, Internet payment and other means.

Article 35 The transport card operator shall prominently mark the "Transport United" logo on the payment acceptance terminals supporting interoperable applications for easy identification by cardholders.

Chapter V. Data management

Article 36 The traffic card operator shall comply with the rules on traffic card data exchange and settlement management.

Article 37 The transport card operating agency shall, in accordance with the work requirements of the competent transport authorities at all levels and the operational service needs of transport enterprises, submit relevant business data in a timely manner.

Article 38 The National One Card Data Center shall organize data exchange agencies at all levels of the transport one card to carry out data exchange and related technical guidance work.

Article 39 The traffic card data exchange agency shall ensure the normal and stable operation of its business system and, in accordance with the relevant industry technical standards, carry out data interfacing with the higher-level traffic card data exchange agency and upload transaction record files relating to data exchange, account settlement, error handling and dispute handling.

Regional and provincial Transport One Card data exchange agencies should, while uploading data, also forward the data processed by the National One Card Data Centre to the local Transport One Card operator.

Article 40 A transport card operator applying to join the national transport card interconnection shall sign an interconnection cooperation agreement with the national card data center. Transport One Card operators who carry out system interfacing directly with the National One Card Data Centre are also required to pay the Transport One Card settlement pre-deposit.

Article 41 The traffic card settlement pre-deposit funds are mainly used for the settlement of accounts between the traffic card operators.

The Transport One Data Exchange Agency shall regularly report to and be monitored by the local transport authorities on the settlement of pre-deposited funds.

Article 42 The traffic card data exchange institution shall be equipped with full-time personnel responsible for the traffic card settlement business and deal with any abnormalities in the transaction in a timely manner.

Article 43 The data exchange and account settlement between regional and provincial transportation one-card data exchange institutions shall be implemented by the national one-card data center.

Data exchange and account settlement between city-level transport one-card data exchange agencies are carried out by their regional or provincial transport one-card data exchange agencies. In the absence of a regional or provincial transport one-card data exchange agency, data exchange and account settlement between city-level transport one-card data exchange agencies are carried out by the national one-card data centre.

Article 44 The transaction data kept by the transport card operator shall be kept for a period of not less than 5 years, the records and statements relating to the settlement of pre-deposited funds shall be kept for a period of not less than 10 years, and other statements shall be kept for a period of not less than 10 years.

Article 45 The list of cities realizing interconnection of transportation one-card (hereinafter referred to as the list of cities) shall be announced to the society by the National One Card Data Center. The national one-card data centre shall distribute the list of cities to transport one-card operators at all levels through the data exchange system and report it to the relevant transport authorities.

Article 46 The transport card operating agencies and transport enterprises shall update the data of the acceptance terminal within 30 days after receiving the notification of the list of new cities; and shall update the data of the acceptance terminal within 7 days after receiving the notification of the deletion of the list of cities.

No agency or individual shall make additions, deletions, or modifications to the City's list.

Article 47 The transport card operators and transport enterprises shall, in accordance with the requirements of the deployment of national transport card interconnection, upgrade and renovate the transport card acceptance terminals in a timely manner to meet the needs of city list storage and updating.

Article 48 After the traffic card acceptance terminal has completed the storage and update of the city list, the traffic card operating agency shall test it in accordance with the relevant operation management process and report the update to the local transportation authority within 30 days after the update.

Article 49 The competent department of transportation shall inspect the updating of the data of the acceptance terminals of the transport card and ensure that the storage and updating of the city list is strictly implemented by the transport card operating agencies and transport enterprises.

Chapter VI. Certification management

Article 50 The competent departments of transport at all levels shall promote the certification of traffic card products and strengthen the supervision of the certification of traffic card products and the quality of certified products within their jurisdiction.

Article 51 The certification and accreditation supervision and management department of the State Council approved institutions may engage in traffic card product certification.

Traffic card product testing agencies should meet the requirements of laws and administrative regulations and have the appropriate testing capabilities.

Article 52 The traffic card product manufacturer may entrust the certification body to carry out the traffic card product certification. Transport One Card operators and transport companies give priority to certified Transport One Card products.

Article 53 The enterprise that obtains the certification of the transportation card product shall accept the supervision and inspection of the relevant competent departments and certification bodies.

Chapter VII. Operations management

Article 54 The transport card operator shall publish the service description of the transport card to the society, the main content shall include the name of the transport card, the name of the card issuer, the validity period of use, the transport modes that can be used, the scope of use, the charge items and standards, the preferential policy, the way of recharge (redemption, refund), the cardholder's instructions for use and the complaint channels.

If the cardholder requests a written contract for the transportation card service, the transportation card operator shall enter into a contract with him/her.

Article 55 If a transport card operator changes its service description, it shall announce it to the society through its service outlets, website and other media within 30 days before the change.

Article 56 The issuer of the traffic card shall establish a perfect refund mechanism for the traffic card.

If there is an incomplete transaction on the Transport One Card that the cardholder applies to return, the cardholder should apply for the return after the incomplete transaction has been processed.

Article 57: If the traffic card without deposit is able to read and write information normally, the original traffic card issuer shall handle the refund of the balance for the cardholder who applies for the return of the card.

The refund of a transport pass for which a deposit was charged is handled as follows.

(a) For those who are in good appearance and can read and write information normally, the original issuer of the traffic card will handle the refund of deposit and balance for them and take back their traffic card.

(b) For failure to read and write normally, the cardholder shall apply to the original issuer of the Traffic One Card for a replacement Traffic One Card or a refund of the balance and deposit within 60 days from the date of the latest transaction. The former transit one card issuer shall process it.

(c) For those who cannot read and write normally, exceed a certain time limit and the original transport card operator is unable to query the transaction information of the cardholder, the deposit refund business can be handled for the cardholder.

Article 58 The traffic card operator shall establish a traffic card service mechanism in its service area, reasonably lay out the service outlets and promptly solve the problems encountered by cardholders in the process of using the card.

Article 59 The National One Card Data Center shall organize the establishment of a national transport one card service mechanism to assist transport one card operators in solving problems of off-site use.

Transport One Card operators and transport enterprises should participate in the construction of the national transport One Card service mechanism.

Article 60 The National One Card Data Centre shall establish a monitoring and statistical system for the quality of service of the operation of the Transport One Card and shall regularly report the relevant information to the Ministry of Transport.

Chapter VIII. Security management

Article 61 The traffic card operator shall, in accordance with the relevant provisions of national laws and administrative regulations on network security and commercial password management, use commercial passwords for the traffic card, promote the application of domestic commercial passwords, implement the responsibility for the security protection of business data and information, and safeguard the security of the traffic card.

Article 62 Transportation authorities at all levels shall, under the leadership of the people's government at this level, strengthen the security management of traffic card passwords.

The transport card operator assumes responsibility for the security of the use of the password and shall be liable for any loss caused by improper management or use of the password in accordance with the law.

Article 63 The traffic card operator shall establish an independently operated, safe and reliable traffic card business processing system, fulfill the security protection obligations stipulated by law, implement the requirements of the network security level protection system, establish and improve the emergency response plan and handling mechanism for emergencies, and ensure the operational safety of the traffic card-related business system.

Article 64 The traffic card operator shall strengthen the information protection of the traffic card purchaser and cardholder, establish a sound user information protection system, handle the personal information it keeps in accordance with the provisions of laws and administrative regulations, take effective measures to prevent information leakage, destruction, loss and abuse, and shall not illegally sell or illegally provide personal information to others.

Article 65 The competent transport authorities at all levels shall, in conjunction with the relevant local departments, do a good job in supervising the operational risks of transport card operators.

Traffic card operators should report any operational risks to the local transport authorities and take effective measures to avoid damage to the interests of cardholders.

Article 66 If a traffic card operator finds that the traffic card has been forged, relevant data leaked or the system has been attacked, invaded, interfered with or damaged, it shall immediately start the emergency plan for network security incidents, find the cause, assess the impact, take effective measures to eliminate hidden dangers and avoid the expansion of harm, and promptly release warning information related to the public to the society and promptly report the relevant situation to the local transportation authorities and the national one-card data centre.

Companies and individuals who falsify the Transport One Card or cause data leakage should be held liable in accordance with the law.

Article 67 The transport card operators and transport enterprises violate the relevant provisions of these measures, and the competent transport department of the place where the service is provided shall verify and deal with the matter and order rectification within a specified period.

chapter ix. annexes

Article 68 Meaning of the following terms in this Scheme.

(i) "Incomplete transaction" means a transaction in which the cardholder is missing one of the swipe data when he/she needs to complete two swipes to enter/exit a station or board/exit a vehicle.

(b) "Settlement pre-deposit funds" refers to the funds deposited by the issuer of the Transport One Card to the Transport One Card Data Exchange at all levels for account settlement.

Article 69 These Measures shall be interpreted by the Ministry of Transport.

Article 70 This scheme shall come into effect on 1 April 2018 and shall remain in force for five years。

source (of information etc)： PRC Ministry of Transport (MOT)、 Anhui Transport Management（anhuiyunguan）

Reprinted with attribution

Anhui Transport Management

WeChat ID: anhuiyunguan

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